Welcome to Velvet Flame. These Terms & Conditions govern your use of our website, velvetflame.in, and your purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Velvet Flame

Velvet Flame is a lifestyle brand offering scented candles, decorative candles, gift sets, and related home-fragrance products.

All products displayed on our website are subject to availability.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for any fraudulent or unlawful activity.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce, modify, or distribute our website content without permission.
  • Interfere with the security or operation of the website.
  • Use automated systems or bots to collect information from our website without authorization.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, dimensions, colors, and other information displayed on our website are accurate.

However, slight variations may occur due to:

  • Screen and display settings
  • Photography and lighting
  • Handmade production processes
  • Natural variations in wax, fragrance, and materials

Such minor variations do not necessarily constitute a product defect.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue products without prior notice.
  • Cancel an order if a product becomes unavailable.
  • Correct pricing, description, or listing errors.

If we cancel an order after payment has been made, the applicable amount will be refunded to the original payment method.

5. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

Applicable taxes, shipping charges, discounts, or promotional offers will be displayed during the purchase process wherever applicable.

We reserve the right to correct any pricing errors caused by technical or human error.

6. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to cancel or reject an order in certain circumstances, including product unavailability, pricing errors, payment issues, suspected fraud, or incorrect information.

7. Payment

We may provide multiple payment options through third-party payment service providers.

You agree to provide accurate and valid payment information when placing an order.

Velvet Flame does not generally store complete debit card, credit card, UPI, or banking credentials on its servers.

Payment transactions are processed through the respective payment service provider and may be subject to its terms and policies.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time displayed on our website or communicated to you.

Delivery timelines may vary due to:

  • Product availability
  • Shipping location
  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Operational or logistical issues
  • Other circumstances beyond our reasonable control

Delivery estimates are therefore not guaranteed.

Once the order has been handed over to the shipping partner, delays caused by the courier or circumstances beyond our control may not be the responsibility of Velvet Flame.

9. Customer Responsibility

Customers are responsible for providing accurate information during checkout, including:

  • Full name
  • Mobile number
  • Email address
  • Complete delivery address
  • PIN code

Velvet Flame will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

10. Cancellation, Returns and Refunds

Orders may be cancelled before shipment, subject to our cancellation policy.

Returns, replacements, and refunds are governed by our Refund & Return Policy.

Please review the Refund & Return Policy before placing an order.

11. Candle Safety

Candles are products involving an open flame and must be used responsibly.

Always follow the candle safety instructions provided with the product.

Customers should:

  • Never leave a burning candle unattended.
  • Keep candles away from children and pets.
  • Keep candles away from curtains, paper, furniture, and other flammable materials.
  • Place candles on a stable and heat-resistant surface.
  • Keep candles away from drafts and direct airflow.
  • Stop using a candle when appropriate according to the product’s safety instructions.
  • Never move a burning or hot candle.

Velvet Flame shall not be responsible for damage, injury, fire, or loss resulting from improper use, misuse, negligence, or failure to follow candle safety instructions.

12. Intellectual Property

All content available on the Velvet Flame website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Product descriptions
  • Graphics
  • Videos
  • Text
  • Designs
  • Website layout
  • Marketing content

is owned by or licensed to Velvet Flame and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

13. User-Generated Content

If you submit reviews, photographs, comments, testimonials, or other content to Velvet Flame, you grant us permission to use, reproduce, display, and publish that content for marketing, promotional, or business purposes, subject to applicable law.

You must ensure that any content submitted by you does not:

  • Violate another person’s rights.
  • Contain unlawful, abusive, or offensive material.
  • Infringe intellectual property rights.
  • Contain misleading or fraudulent information.

We reserve the right to remove content that violates these requirements.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics platforms, advertising platforms, and social media services.

We are not responsible for the content, security, availability, or policies of third-party websites or services.

Your use of third-party services may be subject to their respective terms and privacy policies.

15. Promotions and Discounts

From time to time, Velvet Flame may offer promotional discounts, coupon codes, sales, or special offers.

Promotions may be subject to additional terms and conditions, including:

  • Validity period
  • Minimum order value
  • Product exclusions
  • Usage limits
  • One-time-use restrictions

We reserve the right to modify or cancel promotional offers where permitted by law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Velvet Flame shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability relating to a specific order shall, where permitted by law, be limited to the amount paid by the customer for the relevant product or order.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or liability that cannot legally be excluded under applicable law.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from viruses or other harmful components
  • Completely accurate or up to date

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

Velvet Flame reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective once they are posted on this page.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Velvet Flame
Website: https://velvetflame.in
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

Velvet Flame
More than a candle. A feeling.