At Velvet Flame, we aim to provide a smooth and reliable shopping experience from the moment you place your order until it is delivered to your doorstep.

1. Order Confirmation

Once you successfully place an order on velvetflame.in, you will receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

Your order confirmation may include:

  • Order number
  • Products ordered
  • Quantity
  • Order value
  • Shipping address
  • Payment details or payment status

Please check your order details carefully and contact us as soon as possible if any information is incorrect.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary during:

  • Sales and promotional periods
  • Festive seasons
  • Product launches
  • High-demand periods
  • Unforeseen operational circumstances

Once your order has been dispatched, you may receive shipping and tracking information where available.

3. Shipping & Delivery

We currently deliver products to serviceable locations across India.

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines may vary based on:

  • Delivery location
  • PIN code
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational delays
  • Natural disasters
  • Other circumstances beyond our reasonable control

Delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the order value, delivery location, product weight, or applicable promotional offers.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier partner.

6. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

Please ensure that the recipient is available at the delivery address and that the mobile number provided during checkout is active.

If an order cannot be delivered due to an incorrect address, unavailable recipient, refusal to accept delivery, or other customer-related reasons, the shipment may be returned to us.

Additional shipping or return charges may apply in such cases.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Velvet Flame will not be responsible for delays or failed deliveries resulting from:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect mobile number
  • Incomplete address
  • Recipient being unavailable
  • Failure to respond to courier communication

If you notice an incorrect shipping address after placing your order, please contact us immediately. We will try to update the address before dispatch, subject to feasibility.

8. Damaged Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please take photographs or a video before opening the package.

If the product inside is damaged, contact us within 48 hours of delivery.

Please refer to our Refund & Return Policy for complete information regarding damaged, defective, incorrect, or missing products.

9. Missing or Incorrect Products

If you receive an incorrect product or any item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs of the received products
  • Photographs of the packaging
  • Unboxing video, if available

After verification, we may arrange a replacement or refund in accordance with our Refund & Return Policy.

10. Order Cancellation

Orders may be cancelled before they are shipped, subject to our cancellation policy.

Once an order has been dispatched, cancellation may not be possible.

If a cancellation is approved before dispatch, the eligible refund will be processed to the original payment method.

11. Undelivered or Returned Shipments

An order may be returned to us by the courier if:

  • The delivery address is incorrect or incomplete.
  • The recipient is unavailable after multiple delivery attempts.
  • The recipient refuses delivery.
  • The PIN code is not serviceable.
  • The courier is unable to complete delivery for operational reasons.

If a shipment is returned due to reasons attributable to the customer, additional shipping or return charges may apply.

12. Delayed Deliveries

Although we work with reliable logistics partners, delivery delays may occur due to circumstances beyond our control.

These may include:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier operational issues
  • Government restrictions
  • High-volume periods
  • Other unforeseen circumstances

We will make reasonable efforts to assist you in tracking delayed shipments.

13. International Shipping

At present, Velvet Flame primarily offers shipping within India.

International shipping may be introduced in the future and will be subject to separate shipping charges, delivery timelines, customs duties, and applicable regulations.

14. Contact Us

For questions regarding your order or shipment, please contact us:

Velvet Flame
Website: https://velvetflame.in
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

Please include your Order ID whenever contacting us regarding an existing order.

Velvet Flame
More than a candle. A feeling.