At Velvet Flame, accessible from https://velvetflame.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
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Name
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Email address
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Mobile number
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Billing and shipping address
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PIN code, city, and state
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Order and purchase details
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Payment-related information
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Information you provide when contacting customer support
We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and website interaction data.
2. How We Use Your Information
We use the information we collect to:
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Process and deliver your orders
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Confirm payments and orders
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Provide customer support
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Send order and shipping updates
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Process returns, refunds, and exchanges
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Improve our products and website
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Understand how customers use our website
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Prevent fraud and unauthorized transactions
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Provide personalized shopping experiences
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Send promotional offers and updates, where permitted
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Comply with applicable laws and legal requirements
3. Cookies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may be used for website functionality, analytics, advertising, remarketing, and understanding customer preferences.
You can choose to disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.
4. Advertising and Analytics
We may use third-party services such as Google, Meta, and other analytics or advertising platforms to understand website traffic, measure advertising performance, and provide relevant advertisements.
These services may use cookies, pixels, tags, or similar technologies to collect information about your interaction with our website.
Third-party services process information according to their respective privacy policies.
5. Payment Information
Payments on our website may be processed through secure third-party payment gateways.
Velvet Flame does not generally store your complete debit card, credit card, UPI, or banking details on its servers.
Payment information is processed by the respective payment service provider according to its security and privacy policies.
6. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third-party service providers who help us operate our business, including:
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Payment gateway providers
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Shipping and delivery partners
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Website and hosting service providers
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Analytics and advertising platforms
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Customer support providers
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Professional service providers
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Government authorities when required by law
The information shared with these parties is limited to what is reasonably necessary to provide their services or fulfill legal obligations.
7. Shipping and Delivery
To fulfill your order, we may share your name, mobile number, shipping address, and order details with our logistics and delivery partners.
This information may be used for order processing, shipment tracking, delivery communication, returns, and exchanges.
8. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory requirements.
10. Your Privacy Rights
Subject to applicable laws, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of certain personal information
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Withdraw consent where applicable
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Opt out of promotional communications
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Raise a privacy-related concern
To exercise these rights, please contact us using the contact details provided below.
11. Marketing Communications
If you have opted to receive promotional communications from us, we may send you information about new products, offers, discounts, seasonal collections, and other Velvet Flame updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.
You may still receive essential transactional communications related to your orders.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Links
Our website may contain links to third-party websites or services.
Velvet Flame is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any changes will be posted on this page with an updated “Last Updated” date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Velvet Flame
Website: https://velvetflame.in
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
We will make reasonable efforts to respond to your privacy-related requests within a reasonable period.
Velvet Flame
More than a candle. A feeling.